Kind regards from Hacienda Los Picachos
In the current climate of uncertainty surrounding travel, I want to take the time to write to you on behalf of everyone at Hacienda Los Picachos to assure you that the well-being and safety of our guests and team members is our highest priority, now and always.
Hotel Hacienda Los Picachos is closely monitoring the global situation and is taking steps to mitigate the impact and spread of COVID-19, also known as the novel Coronavirus. We value the trust and loyalty invested in Picachos by all guests and are working together to answer any questions about upcoming stays and events.
For the sake of transparency, I want to summarize some of the measures we are implementing in our facilities.
Safeguard the guests
We continue to work with local health authorities while strictly adhering to World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) advice.
Our highest priority is that our guests and team members feel safe at the hotel. To ensure this, our trusted industry experts have advised the following changes to our already rigorous cleaning regimens:
• Everyone, including guests and team members, has easy access to health stations with wipes, hand sanitizer, and temperature readers.
• All team members are temperature screened daily to ensure a healthy work environment.
• All public areas, as well as the back of the house, are regularly and thoroughly cleaned to the highest standards, paying particular attention to high-touch areas such as door handles, etc.
• Ongoing training has been established to ensure team members are fully prepared to provide information and updates to our guests.
book with confidence
Given the exceptional circumstances we are currently facing, we are offering additional flexibility and support for all new bookings made directly via email, and customer service via phone, now through April 30, 2020. This includes:
• Free change of date up to 7 days before arrival for stays before April 30, subject to availability, restrictions apply. (Does not apply to wedding cancellations, events or special quotes). If you need to make or adjust a reservation, please contact:
• (415) 155 9254 / Reception
• reservaciones@haciendalospicachos.com.mx
As usual
At Hacienda Los Picachos, we are passionate travelers and are committed to welcoming business and leisure travelers to our hotel. Whether you're planning to travel now or in the future, you can expect to receive the same excellent service and attention to detail that our guests have come to expect at Hacienda Los Picachos.
The spirit of Picachos evokes the balanced lifestyle and genuine way of speaking that forms the spirit of the hotel. We draw our strength from interacting with our guests in an open and honest manner, and as such, I look forward to welcoming you to Hacienda Los Picachos soon.
Best regards,
Giselle Pena
General Manager of Hacienda Los Picachos
